Here are frequently asked questions concerning PUUR

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Where is my order/shipping confirmation?

The order confirmation is sent by email within 10 minutes of purchase (please also check your spam folder)

If you have received the order confirmation but not the shipping confirmation, it is likely that your order has not yet been shipped

In some cases, orders are dispatched during the day, and the shipping/tracking confirmation may arrive later in the afternoon

How can I track my order?

All orders include tracking information

If you selected FedEx Express, you can track your order directly on the FedEx website

If you selected Tracked Letter, you can track your parcel using universal tracking sites such as Parcels or via your local postal service once it leaves Germany (Deutsche Post, Frankfurt)

Examples of local carriers include La Poste (France), PostNL (Netherlands), and Correos (Spain)

Has my order been shipped?

Orders are generally processed and shipped within 1–2 business days, provided the items are in stock

Once dispatched, you will receive an email with the tracking information

Why is my order delayed?

If you selected Express (FedEx), delays are rare. If any issues arise, please contact FedEx directly

If you selected Tracked Letter, 95% of parcels arrive on time. However, since shipments are handed over to local postal services after leaving Germany, delays beyond our control may occur

My delivery attempt failed, what should I do?

If delivery fails, your parcel may be redirected to the nearest pickup point

We recommend checking your local postal service website or using a universal tracking site for additional information

When will sold-out items be restocked and what is a pre-order?

Sold-out items are usually restocked within one month

For information about a specific item, please contact us directly

What is the return address?

All information regarding returns can be found on our returns page

How do I adjust my ring or cuff?

You can adjust your ring or cuff by opening or closing it until it fits comfortably

To make it smaller, bend it while it is off your finger or wrist

The material is highly durable, so it will not break easily

For very small adjustments with overlapping ends, we recommend using a cloth while bending

What payment methods do you accept and is it safe?

We accept Apple Pay, PayPal, Visa, Mastercard, Google Pay, iDeal, Klarna, and American Express (debit and credit)

Vacier does not store or process payment information directly. All transactions are securely encrypted through trusted banking partners

What materials are your products made of?

Our pieces are primarily made from recycled 316L Stainless Steel (surgical grade), which is highly durable and resistant to rust, corrosion, tarnishing, staining, fading, or skin discoloration

We also offer items in 925 Silver and 18K gold-plated Stainless Steel

Where do you ship and how long does delivery take?

We ship worldwide

Orders to Europe, Africa, and Asia can be placed on this website

Orders to North and South America should be placed via the dedicated website

Orders to Australia and New Zealand should be placed via the respective regional website